Shipping policy

At BachatCo.Shop, we aim to provide a smooth, reliable, and convenient delivery experience for every customer. Please review our shipping policy before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery times may vary depending on the customer's location, product availability, and courier service.

The estimated delivery timeframe will be communicated or displayed during the ordering process where applicable.

Delivery may take longer due to:

  • Courier delays

  • Public holidays

  • Weather conditions

  • Incorrect or incomplete delivery information

  • Unforeseen circumstances beyond our control

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout or ordering process before the order is confirmed.

Shipping fees may vary depending on the delivery location, order size, weight, and applicable courier charges.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information.

BachatCo.Shop is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

5. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking availability depends on the courier service used for the order.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost during delivery, please contact BachatCo.Shop so we can assist you in coordinating with the relevant courier service.

Once an order has been handed over to the courier, delivery is also subject to the courier's operational policies and procedures.

7. Damaged Packages

If your package appears damaged at the time of delivery, please take clear photos or videos of the package and product and contact BachatCo.Shop as soon as possible.

For damaged, defective, incorrect, or incomplete products, please refer to our Return & Refund Policy.

8. Delivery Confirmation

An order may be considered delivered once the courier confirms delivery to the address or recipient provided with the order.

Customers should ensure that someone is available to receive the package when required.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: BachatCo.Shop
Email: bachatco.shop12@gmail.com
Website: BachatCo.Shop
Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Please include your Order Number when contacting us about a delivery so that we can assist you more efficiently.

BachatCo.Shop reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page.